Crucial Disclaimer
This website is an independent support resource and is NOT affiliated with, authorized by, or endorsed by Gen Digital Inc., Avast, or CCleaner. All trademarks remain the property of their respective owners. Official support should be sought via ccleaner.com.
1. Acceptance of Terms
By accessing and using this support portal, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree, you must immediately cease use of this website.
2. Independent Service Provider
We operate as a third-party, independent technical support resource. We do not represent CCleaner official manufacturing or development teams. Our role is to assist users in navigating common activation, billing, and technical hurdles using public and professional knowledge bases.
3. Scope of Services
Our services include, but are not limited to:
- Assisting with license key activation errors.
- Clarifying billing discrepancies with official vendors.
- Guiding users through software performance optimization.
- Documenting support cases for escalation to official channels if necessary.
We do not provide software cracks, unauthorized keys, or any services that violate the End User License Agreement (EULA) of the official software.
4. User Obligations
As a user of this portal, you agree to:
- Provide accurate and truthful information regarding your order and identity.
- Maintain the confidentiality of your own passwords (we will never ask for them).
- Refrain from submitting malicious files or "spamming" the ticket system.
- Acknowledge that technical support outcomes may vary based on system hardware and software environments.
5. Billing & Refunds
We do not directly process payments for CCleaner software. Our billing support is limited to helping you communicate with the official payment processors (e.g., Cleverbridge). Any refund is subject to the official refund policy of the vendor through which the purchase was made.
6. Limitation of Liability
In no event shall the CCleaner Independent Support Resource be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on this website, even if we have been notified of the possibility of such damage.
7. Service Termination
We reserve the right to terminate or suspend access to our support portal immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
8. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will indicate the date of the last update at the top of this page. Continued use of the portal after changes constitutes acceptance of the new terms.