Last Updated: February 23, 2026

Privacy & Data Protection

Transparency is at the core of our support process. This policy explains how we collect, protect, and handle your data.

On this page
1. Introduction 2. Data We Collect 3. How We Use Data 4. Data Sharing 5. Security Protocols 6. Cookie Policy 7. Your User Rights 8. Contact Data Officer

1. Introduction

Welcome to the CCleaner Independent Support Resource ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our support portal and services.

By accessing our services, you agree to the collection and use of information in accordance with this policy. As an independent resource, we prioritize data minimization—only asking for what is necessary to resolve your technical or billing issues.

2. Data We Collect

To provide professional support, we may collect the following categories of information:

  • Identity Data: Full name, email address, and contact preferences.
  • Order Data: Order IDs (e.g., CB-XXXXX), transaction dates, and license keys for verification purposes.
  • Technical Data: IP addresses, browser types, and operating system versions (collected via support ticket logs).
  • Support Content: Screenshots, error logs, and messages provided in the "Message" field of our forms.

3. How We Use Your Data

Your data is used strictly for support-related functions, including:

  • Verifying your license entitlement with official billing partners.
  • Diagnosing software conflicts or activation errors.
  • Communicating resolution steps and follow-up documentation.
  • Preventing fraudulent support claims or unauthorized license use.

4. Data Sharing & Third Parties

We do not sell, trade, or rent your personal identification information to others. We may share information with:

  • Official Billing Partners: (e.g., Cleverbridge) only when necessary to verify a refund or duplicate charge claim.
  • Service Providers: Secure hosting and email delivery services that comply with our strict privacy standards.
  • Legal Compliance: If required by law or to protect our rights and the safety of our users.

5. Security Protocols

We implement a variety of security measures to maintain the safety of your personal information:

  • Encryption: All data transmitted via our support forms is protected using 256-bit Secure Socket Layer (SSL) technology.
  • Access Control: Access to your data is strictly limited to authorized support engineers on a "need-to-know" basis.
  • Data Retention: Support tickets and order details are purged from our active records after the resolution has been confirmed, unless legal requirements dictate otherwise.

6. Cookie Policy

Our website uses "cookies" to enhance your experience. These are small files placed on your device to help the site analyze traffic and remember your support session preferences. You may choose to set your web browser to refuse cookies, though some parts of the site may not function properly as a result.

7. Your User Rights (GDPR/CCPA)

Depending on your location, you have the following rights regarding your data:

  • The Right to Access: You can request copies of your personal data.
  • The Right to Rectification: You can request that we correct any information you believe is inaccurate.
  • The Right to Erasure: You can request that we delete your personal data after your support case is closed.
  • The Right to Object: You can object to our processing of your data under certain conditions.